Returns, Refunds, Exchanges

Returns
We do except returns for products for many reasons. The main one is defective product. A return does require a store receipt (if bought in one of our shops), or a complaint form with a copy of the invoice/receipt attached. This can be done via regular mail or email.

Refunds
Refunds are one option for returns. This is done based on the returns policy above. It also has the same requirements. The product must be defective and can be proven defective through the use of our complaint form. If this can be proven then a refund option will be offered provided you have either a store receipt or the invoice/receipt attached to/with the complaint form.

Exchanges
Exchanges are the other option for returns. We will exchange a product that is defective or incorrect for either the same item or a combination of items of equal value. We do NOT offer store/site credit for exchanges. These must also be accompanied by the complaint form and either a store receipt or site invoice/receipt.

Items you wish to return, refund, or exchange must have the complaint form (which can be found below), a store receipt or an site invoice/receipt attached to the form. We will not pay return shipping on the item(s) you wish to return. We do include a return address label for an item return.

Item Complaint Form

CloseOut Sales

What is a CloseOut Sale?
A close out sale is, simply put a liquidation sale of older or discontinued products. These are items that we are selling at reduced prices. We are no longer carrying that particular item for whatever reason (i.e. doesn't sell very well).
Sales During a CloseOut
Items that are bought from our close out sales are 100% final. CloseOut items are marked with a special tag, and do NOT qualify for the returns, refunds, or exchange policies. We may offer only a limited warranty on that item at a reduced cost being that it is a close out item.

Order Issues

Many things can happen during the ordering process. These are just the usual and most common ones.
Shipping Delays
A shipping delay is a very rare happening. This is usually because of a discontinued item or an out of stock item. This does happen, every business has had this issue at one point or another. In this instance you have a choice of waiting for that item and we'll rush it to you as soon as it comes in, or we can send you a similar item of the same value.
Back Ordered Items
Usually a back ordered item is the result of an item being out of stock. This does happen. It can also cause a shipping delay. We do our best do inform our customers of back ordered items. This is reflected on the site with a "Back Ordered" indicator in place of a price for that item. Chances are we are going to be getting more of those items in.
Out of Stock Items
This is an issue that many customers dislike. We as a business do NOT like having items out of stock. Usually this is caused by an underestimation of demand for a particular item. Once we find out that we have run out of that item we reorder it within 12 - 24 hours of noticing the over sight.
Discontinued Items
We do our best to keep the stores and sites up to date on products and services. It does rarely happen where an item has been discontinued, but it is not reflected on the site or in store. If this happens we will correct the problem immediately and either offer you the choice of a similar item for the same value, or offer you a store/site credit.

Warranties

We currently offer two (2) kinds of warranties: Full and Limited. Each one of these covers a different aspect of protection for your pieces or collections.

Full Warranty
Our full warranty covers all things that can go wrong with your piece. From thefts to breakages. Our warranty information will explain any necessary information regarding issues and things that are covered by our full warranty.
Limited Warranty
Our limited warranty only covers breakage and repairs to your pieces or collections that you have purchased with us. Our warranty information will explain any necessary information governing our limited warranty.

Download Warranty Information

Complaints

Nobody likes complaints. It's not the fact of complaining, but all in how you handle it. We listen to every complaint, every question, and read every email. When one of our customers complains we hear you and respond as quickly as we can. We want you to continue choosing us for your jewelry needs.

Downloadable Complaint Form

Shipping and Postage

Shipping and postage currently is based on a flat fee that is calculated by number of items in your order. This is usually $3 - $5 depending on the item. As we grow, we'll change over to a weight based system, similar to what the postal service uses.
We do offer Site to store as an option for shipping. This means that you can opt for your web site order to be sent directly to our store for pick up. This is a selection for shipping when you go to pay for your items on the site. This is available for all items.
We do NOT ship grocery items, this is a site to store only collection of items.

Why choose Simple Elegance?